FAQs
CUSTOMER SUPPORT, RETURNS & TROUBLESHOOTING
How do I contact PUFLS for help?
We’re here for you! Our team is always happy to assist you with any questions about your kit, tutorials, or anything else! You can reach us by:
- Email: puflscrochet@gmail.com
What should I do if some details are missing from my kit?
If you receive your kit and find that any items are missing, please contact our customer support team right away. We’ll send the missing parts as soon as possible.
What if the video tutorials are not working?
If you experience any issues with accessing our video tutorials, please ensure your internet connection is stable and try refreshing the page. If the problem persists, contact us for troubleshooting, and we’ll assist you in resolving the issue promptly.
How can I return my crochet kit?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the kit is unused and in its original packaging. Contact us at puflscrochet@gmail.com to initiate the return process.
Can I exchange my kit for a different design?
If you’d like to exchange your crochet kit for a different design, please contact our customer support team. We’ll help you with the exchange process based on availability.
What if I’m not satisfied with my kit?
Your satisfaction is our top priority! If you’re not happy with your kit, contact our support team, and we will ensure the prompt resolution.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use that number to track your package through the shipping provider's website.